Andy Core is an expert in Work-Life Balance, Well Being, and Peak Human Performance.
It’s vital as an employer, to have productivity in the workplace. This can be done by training your employees about providing good customer service. The customer is king and deserves the best treatment. When the customer is happy, it means more business and money coming into the company. Happy customers tell others about your service.
Deliver What You Say You Will Deliver
You need to train your employees to be sure they keep their promises when it comes to the customer. You want to make sure they build good relationships so the client keeps coming back. If something is to be delivered on a certain day, make sure that it happens.
Your employees need to make sure they always answer the phone when it rings. It can be annoying to the customer if they are trying to get in touch with the company and no one is there to take their call. Whoever answers the phone needs to be polite and do whatever they can to make sure the customer is satisfied. It is every employee’s duty to make sure that productivity in the workplace is carried through.
Listen to the Customer
Your employees need to be patient enough to listen to the customer at all times. They need to be able to solve problems and give good suggestions. If you find that an employee is not treating customers well, then its best for you to take action. This is one way you are insured that there will be proper productivity in the workplace.
For more information about Andy’s work-life balance programs