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customer service

A Business Keynote Speaker On How the Customer is King

The customer is king. Though it is commonly said, many business keynote speakers say it is not widely practiced.

Andy Core is an expert in Work-Life Balance, Well Being, and Peak Human Performance.

A Little Goes a Long Way

A business keynote speaker emphasizes that customers need to be treated with respect for they are the integral part of a business’s growth. When a customer is looking for a product in the store, for example, the employee needs to take the extra step by showing the customer exactly where it is. This little gesture can make a customer’s day and he or she is more likely to recommend the shop to others.

The business keynote speaker stresses that the person serving the customer needs to be courteous at all times, even when they are dealing with difficult customers. That is why it’s important to train your staff on all aspects of customer service, so they know how to deal with all sorts of situations. This will keep the customer happy.

Give a Little Bit

It’s always nice when the customer gets more than what he or she expected. This could be as small as giving them a smile or even a coupon. This gives the customer a reason to remember the business and will want to go back to it. These are simple steps that businesses can take to please customers. Customers need to be shown that they are appreciated and valued and they will keep coming back. Any business keynote speaker would absolutely recommend these points.

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Good Customer Service Improves Productivity in the Workplace

Good customer service always translates to healthy levels of productivity in the workplace, so it is important that employees are well trained.

Andy Core is an expert in Work-Life Balance, Well Being, and Peak Human Performance.

It’s vital as an employer, to have productivity in the workplace. This can be done by training your employees about providing good customer service. The customer is king and deserves the best treatment. When the customer is happy, it means more business and money coming into the company. Happy customers tell others about your service.

Deliver What You Say You Will Deliver

You need to train your employees to be sure they keep their promises when it comes to the customer. You want to make sure they build good relationships so the client keeps coming back. If something is to be delivered on a certain day, make sure that it happens.

Your employees need to make sure they always answer the phone when it rings. It can be annoying to the customer if they are trying to get in touch with the company and no one is there to take their call. Whoever answers the phone needs to be polite and do whatever they can to make sure the customer is satisfied. It is every employee’s duty to make sure that productivity in the workplace is carried through.

Listen to the Customer

Your employees need to be patient enough to listen to the customer at all times. They need to be able to solve problems and give good suggestions. If you find that an employee is not treating customers well, then its best for you to take action. This is one way you are insured that there will be proper productivity in the workplace.

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Communication Programs to Increase Productivity in the Workplace

Customer service improvement

Good customer service will trigger marketing through word of mouth. More business means more productivity in the workplace.

Andy Core is an expert in Work-Life Balance, Well Being and Peak Human Performance.

Productivity in the workplace is something that a company aims to achieve in all its departments. One can only imagine how important it is for the company to attain these efficient levels of productivity in the workforce, especially those that provide services to customers. Interaction with customers is very important and will determine, whether the customer will come back or not.

Good Customer Service

Good customer service will trigger marketing through word of mouth. The advantage of word of mouth marketing is in the trust that customers have in each other. If a son was to advice his mother to come to your firm, the mother has more chances of coming than if you were to personally tell her about your services.

Improve Customer Relations

It is important that as a company you constantly test what level your workforce is operating at in relation to customer services. When you commit to retaining customers, as a company your main areas of focus should be the customer relations of your staff, their communication skills and productivity in the workplace. If you go to many online forums, where people discuss products and service providers, you will find that customers despise a bad reception no matter how good a company or its product is.

Remember that the world is a competitive place; it’s more of a war to get customers. What you should aim to do is increase your productivity in the workplace and retain more customers, that is the only way you can get to the top.

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