Andy Core is an expert in Work-Life Balance, Well Being, and Peak Human Performance.
A Little Goes a Long Way
A business keynote speaker emphasizes that customers need to be treated with respect for they are the integral part of a business’s growth. When a customer is looking for a product in the store, for example, the employee needs to take the extra step by showing the customer exactly where it is. This little gesture can make a customer’s day and he or she is more likely to recommend the shop to others.
The business keynote speaker stresses that the person serving the customer needs to be courteous at all times, even when they are dealing with difficult customers. That is why it’s important to train your staff on all aspects of customer service, so they know how to deal with all sorts of situations. This will keep the customer happy.
Give a Little Bit
It’s always nice when the customer gets more than what he or she expected. This could be as small as giving them a smile or even a coupon. This gives the customer a reason to remember the business and will want to go back to it. These are simple steps that businesses can take to please customers. Customers need to be shown that they are appreciated and valued and they will keep coming back. Any business keynote speaker would absolutely recommend these points.
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